Delete my Pixelarp account
From the app
Pixelarp, published by Gallion Labs, lets you delete your account and your data at any time:
- On the home screen, tap your profile picture at the top left.
- Open the settings, then “Account settings”.
- Tap “Delete my account” and confirm.
Without the app
If you no longer have the app, write to william@gallionlabs.com from your account address and ask us to delete it. We may ask you for something to check that the account is yours.
What is deleted
- Your profile: nickname, picture and banner.
- Your drawings, your creations and their reference images.
- Your pixels, skins, achievements and Pixelarp Gold status.
- Your public card, your showcase, your friends list and your conversations, on both sides.
What remains, and for how long
- Server backups are kept for 30 days: deleted data disappears from them within 30 days at most.
- Your nickname is removed from auctions, but a creation already sold stays with its buyer.
- A copy of the data of accounts created before we moved to our own server remains archived at Google (Firebase) until that move is over.
- Deleting your account does not cancel a Pixelarp Gold subscription: cancel it in your App Store or Google Play account settings.